If your package has not arrived, please contact our customer service at info@rito.com. We will contact the carrier as soon as possible and initiate a search. The carrier has 10 days to conduct a search, but we usually find a solution faster than that. If your package is declared lost or has been damaged, it is entirely up to you what solution you want. We can either resend the package or issue a credit note for the amount of the order/item so that you can order the same or something similar.

Yes, that's no problem. Simply enter the address you want the package sent to instead of your own address.

It is not possible to request delivery of the package to a specific location at the delivery address.

No, we are unable to combine two orders. This is because a unique shipping label is automatically generated when the order is placed.

If your package has been damaged during shipping, please submit a warranty claim: Submit warranty claim

Once you have submitted your warranty claim, our customer service team will contact you as soon as possible.

Once your order has been completed, you will receive an order number at the email address you provided when placing your order. We offer 6-8 business day delivery to the US and Canada. Delivery to other countries typically takes 5-10 business days.

*During Black Week and the Christmas season, delivery times may be extended.
*It may take up to 24 hours before you can see activity on the tracking of your package.
*If you have ordered items from a remote warehouse, the delivery time will be as stated on the website when you placed your order. If this is not the case, you will be notified.